Shipping + Handling

Information

We endeavour to dispatch all orders from our UK Warehouse within 24 hours (Monday to Friday). We deliver to all countries worldwide with delivery options as detailed below.

Domestic

All orders are sent tracked and signed depending on the final destination.

International

All orders are sent tracked and signed depending on the final destination.

Tracking

• After your order has been shipped you will receive an email which contains the link to the online tracking of the chosen delivery service.

• Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.

Lost items

The delivery services will not deem a parcel to be lost until it has been in the postal system for a period of 14 days for UK orders and 20 working days for International orders. Although it is unlikely deliveries will take this amount of time we are unable to dispatch a replacement or issue a refund until this period of time has elapsed. If you have ordered an item which may not fit in your post box please check that your local post office is not holding it for collection.

Return to sender

Please ensure you provide accurate address details or, if you select a tracked or courier service, please make sure someone will either be available to sign for the delivery or able to collect the parcel from the delivery company within a good time so that your delivery is not returned to us. If it is returned to us because you have provided the incorrect address or are unable to accept a tracked or courier delivery we will charge for redelivery.