Returns + Exchanges

Returns

Please see below for details of our returns policy – and please remember not to remove any labels/barcodes or tags attached to the items or dispose of packaging until you are sure you are keeping the garment.

Any item(s) can be returned for an exchange, if it qualifies under the following terms:

• Items must be returned within 28 days of receipt

• The item(s) must be unworn and in unsoiled condition, complete with all attached labels/tags/barcodes, the original packaging and the invoice enclosed from the original order.

• All items will be checked on receipt by our QC department. Additional exceptions to the Returns Policy are: Underwear, Earrings & items sent back with a defined, strong odor such as strong cooking smells, cigarette smoke etc.

• Please note that we advise that ALL Returned goods should be sent using the Royal Mail as mentioned on the returns policy. If not, please ensure to use recorded delivery and add the relevant insurance to cover yourselves against non-delivery by your chosen courier.

• It couldn’t be easier to return products to us for an exchange or refund. Simply click on the questions below to find any answers to your return queries. If you can’t find the answer you require feel free to contact customer services for further help.

Exchanges

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

Returns Address

XXY23 Ltd, Suite 12, Intech House, Wilbury Way, Hitchin, SG4 0TW